As we navigate the changing circumstances around COVID-19, the health and
well-being of our employees—as well as our valued customers—is our priority.
We’re closely monitoring information from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), and our staff has been trained in the recommended sanitary practices.
We are implementing new protocols for no-contact appointments and ask the assistance of our customers to keep themselves and our employees safe.
We’ll post the most current information on this page. See below for updates on MakeSpace service in your region.
California: MakeSpace service is now available. Appointment times may be limited in the coming days.
New York City / Northern NJ: MakeSpace service is available.
Philadelphia / PA: MakeSpace service is available.
Chicago: MakeSpace service is available.
Boston: MakeSpace service is available.
Frequently Asked Questions
What are the sanitary measures in warehouses?
The MakeSpace staff has been trained in the best practices for managing current conditions. Our teams are regularly sanitizing surfaces, wearing gloves, masks, and using hand sanitizer, as well as practicing social distancing.
Is my stuff safe (and sanitary) in storage?
We are in compliance with the latest regulations from the CDC and WHO on hygiene and cleaning, using the recommended cleaning products and storage protocols. Your belongings are in good hands!
Is service available in my area?
MakeSpace is operating in all service areas. We’re following the guidance of federal, state, and local officials in affected regions. Please see the regional updates above.
Can I cancel/reschedule my appointment?
If you’re not feeling well, please contact customer support at 800-920-2372, and we’ll help you reschedule your appointment.
Social distancing during appointments
As we manage COVID-19 together, MakeSpace will be practicing social distancing during all upcoming appointments.
To limit personal contact, we request that our customers receive items for delivery, as well as place items for pickup, outside their apartments, homes, or offices. This will be standard practice in the coming weeks. If this is not possible for you, please contact our support team for assistance. More details here.
If this is not possible for you, please contact our support team for assistance.