Storage Rules

Follow these guidelines for a simple and smooth storage process! 

Most important things to remember

Certain fragile and valuable items are not covered by our paid protection plans

Certain fragile items may require a waiver or special packaging

Furniture with any stone or marble elements must be professionally crated before we arrive

We can’t accept certain items at all (including liquids)

Valuable documents and digital files are not covered by ANY protection plan.

Fragile and valuable items

We don’t recommend storing fragile and valuable items. These items are not covered by our paid protection plans, only our basic plan at 60 cents per pound.

  • DishwareDishware and fragile home décor
  • ParticleboardFurniture made of particleboard
  • BoxItems packed by the customer in customer-owned boxes

Items that require a waiver

Due to the potential for damage, we do not recommend storing the below items. Should you decide to store any of these items with MakeSpace, we will require a waiver of liability to be signed and the items will not be eligible for any coverage.

  • Glass tableFurniture with non-removable glass
  • GuitarInstruments not in a hard case
  • Foosball tableTable games (ie foosball)
  • SpeakerLoose electronics (speakers, printers, etc)
  • BatteryItems that can corrode/degrade
  • RefrigeratorRefrigerators with touch screens
  • PaintingOil paintings (may require climate control)
  • Statue bustStatues and other large fragile decor
  • ChandelierChandeliers and neon signs
  • WardrobeAssembled IKEA wardrobes
  • Leather chairFine leather furniture

Professional crating or packaging required

MakeSpace does not currently offer packaging for the below items. Due to their fragile nature, they should be professionally packaged or crated before our arrival. At the discretion of our operations team, we may be able to apply a Fragile Item Waiver to these items as an exception but this is not recommended.

  • StoneNatural or manufactured stone (ie marble, granite, travertine)
  • Lucite chairItems crafted entirely from glass, lucite or similar material
  • MirrorGlass or mirrors larger than 6' (1.8m) in any direction
  • Large artArt larger than 40" x 60" (101 x 152 cm)
  • Large TVTVs larger than 65" (165 cm)

Prohibited items

We absolutely cannot accept these items under any circumstance.

Firearms

Specialty items (pianos, pool tables, etc)

Explosives

Items that are/were alive

Anything illegal

Items that are/were edible

Things that give off smell or gas

Items that can’t safely fit through the door

Liquids

Items not adequately prepared/packaged

Items with combustible engines

Items over 200 lbs (90 kg)

Building supplies

If you store a prohibited item, you’ll be responsible for the cost of returning it to you or disposing of it. You also may be subject to additional fees, penalties, or termination of your MakeSpace account.

Protection Plans

Paid protection plans only cover items that:

  • Are not a prohibited, fragile, or valuable item (see listed above)
  • Are properly packed
  • Are photographed by MakeSpace in their original condition
  • Have a repair or replacement value less than the coverage amount

Note: You can upgrade your protection plan up to 30 days after your first pickup.

Basic

Covers 60 cents per pound

Automatically included!

Silver Protection Plan shield

Silver

Covers up to $1,000

$15/month

Gold Protection Plan shield

Gold

Covers up to $2,000

$20/month

THE AMOUNT OF MAKESPACE’S LIABILITY TO YOU WHEN SOMETHING IS LOST OR DAMAGED IS LIMITED BY THE PROTECTION PLAN YOU SELECT.

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